Furniture Terms and Conditions

The terms and conditions of the guarantee are only valid with a proof of purchase.

Guarantees are only applicable to items that have been used in a domestic environment and will not apply to items used for commercial purposes.

Certain furniture is covered by an external manufacturer’s warranty – please refer to the relevant items warranty documentation for the warranty and exchange/ refund information.

 

Upholstered furniture

  • Upholstered furniture such as sofas and chairs are guaranteed for one year from the date of delivery/ collection in respect of the frame, craftsmanship and filling.
  • SofaCare instructions (as per the sofa care guide) must be adhered to for the guarantee to remain in
  • The guarantee does not extend to the fabric used to upholster the item as this is subject to normal wear and tear associated with domestic  It also does not cover the fabric colour fading or changing due to light exposure.

 

Delivery and collection policy

  • Furniture is delivered to the customer’s home via a courier service to the front door only (of the ground floor). The delivery fee is determined in relation to the delivery distance from our depot to the delivery address. A single delivery fee will be charged regardless of the number of items purchased in one transaction, subject to the maximum delivery space available within the delivery vehicle,
  • The courier will only deliver to the specified delivery address (as per the order documentation delivery instructions), and the authorised person to receive the delivery.
  • The courier will contact the customer within 72 hours to arrange delivery at a time convenient for the customer on any weekday between the hours of 9am and 5pm. No deliveries will be made during weekends or public holidays.
  • If the furniture item/s needs to be carried above ground floor level of which the maximum being 5 floors, the customer must liaise with the couriers to do so and sign proof of receipt/delivery prior to the item/s being delivered to requested floor. The courier will counter-sign as acceptance of the customer’s request to carry the items above ground floor.
  • Linkinteriors and the couriers will not be held responsible for any losses or damage incurred during delivery that may result due to non-compliance by the customer.
  • All furniture delivered from the warehouse will be sealed in its original 
  • The person receiving the item/s will be required to sign the proof of receipt/delivery to indicate that each item has been received undamaged and sealed in its original packaging.
  • Should the item be damaged or the packaging not be in place, this must be indicated on the delivery documented and the courier representative and the person receiving the item must both sign the delivery document to this effect. If the item is damaged it will be returned to Link interiors by the courier.
  • Linkinteriors cannot be held liable under its guarantee policy for any damages that are apparent at the time of acceptance of delivery that was not indicated on the delivery document by the customer.
  • Linkinteriors is not liable for any damages caused by the courier’s delivery vehicle to the customer’s

 

Exchange and returns policy

  • Any unused furniture item returned sealed in its original packaging and in the purchase condition within 7 days from date of delivery can be exchanged or the purchase price refunded subject to the proof of purchase being presented by the  If the item was delivered by courier (and is furniture or large homeware) the item must be returned by courier.
  • The customer will be debited the amount charged by the courier from the refund amount
  • Should the item purchased be subject to a manufacturer defect OR
  • Should an item assembled by the store or at the customer’s residence, be found to be faulty or the item does not comply with the description given on the packaging once assembled OR

 

  • Should a customer choose to assemble their own item and it does not comply with the description given on the packaging with regards to item; components or assembly instructions, and the item is returned in the original packaging (where possible), within 300 days (1 month) of purchase (proof of purchase is required), Link interiors will repair or replace the item at no charge once it has been returned to the store (only if the item was collected from the store by the customer) or via courier to Link interiors’ delivery depot (if the item/s was delivered this way). Link interiors will arrange for the item to be collected via courier, at no cost to the customer, if the item was originally delivered by courier.

 

  • Linkinteriors cannot be held liable if the customer has erroneously assembled the item/s thus damaging the item.
  • The exchange and refund policy does not apply to mattresses unless the item/s returned is due to a manufacturer defect.
  • Link interiors reserves the right for a company appointed or manufacturer representative to inspect the itembefore a refund, repair or replacement is  Photographs of the defect, to confirm the defect may be requested before the item is collected by the courier.

 

Lighting fixtures & Electronic furniture

  • All our lighting fixtures have a 12-month warranty if installed by a qualified electrician (excluding globes & any damages caused by the client).
  • Warranty period on all products starts from the date of purchase of the original product only, not when any product is repaired or replaced.

 

Orders placed in-store

  • Full payment is required before a home delivery is couriered to the 
  • The customer is responsible for shipping the product back to Link Interiors or we can collect the goods from the client and deduct the return charges from the credit.